Site Care

Receive ongoing support to keep your website running smoothly so you can attract and convert your ideal clients.

Are you like most business owners? You don't have the time or patience (or skills) to optimize your website, which can change it from a powerful marketing tool to a huge and painful expense.

Experience from working with many clients over 23+ years on their websites and digital marketing, we have found the best results come from ongoing modifications, experimenting, recording, and improving.

If you're doing this consistently and frequently, your website can induce the tech-rage you want to get away from which won't get you the results you want.

That's why we have Care Packages available.

Starting at $97/month, you can have a team ready to keep your site operating at it's best, fixing problems and giving you the support you need to grow your business.

What You Get With Our Care Packages:

No Tech-Rage

You will know that your site is secure, safe, and live as much as possible. We take care of it so there's no worry or tech-induced frustration. 

Expert Team

Your site will be entrusted toa team that has experience to support your website with changes, desing, and web development needs.

Dedicated Support

Your requests are the top of the pile. Once your request is received, our team is dedicated to a quick turnaround - usually 1-3 business days.

Emergency Services

We endevour to know when things go wrong before you do and fix them right away. But if you notice something, our emergency services are standing by to fix it.

Exclusive Access

We only offer updates, minor tasks, and adjustments with clients who are on a care plan. You will be a member of our insiders group and we'll take care of you.

Not Locked In

Our care packages are not locked in and there are no fees to exit. We want you to stay because you love working with us.

Insider Care Packages

You receive more than just regular maintenance. We give you the support to grow your business online.

Express

$127

$97
/month
Save $30 / Month Limited Time Offer
The basics to keep your site secure and running
smoothly 24/7.
Fast Website Hosting
Regular Software Updates
24/7 Uptime Monitoring
Video Training Library
Monthly Report
Daily Security Scanning
Daily Cloud Backups
30 Minutes of Support
SELECT

Accelerated

$397

$347
/month
Save $50 / Month Limited Time Offer
For busier and larger websites, including WooCommerce.
Fast Website Hosting
Regular Software Updates
24/7 Uptime Monitoring
Video Training Library
Monthly Report
Daily Security Scanning
Hourly Cloud Backups
120 Minutes of Support
$1,000+ Premium Plugins
Track 20 Google Keywords
Speed Optimization
Fix Broken Links
High Performance Websites
Priority Support < 24 hrs
Quarterly Strategy Call
SELECT

Partner

$597

$497
/month
Save $100 / Month Limited Time Offer
For larger websites that have more updates and strategy and/or focus sessions.
Fast Website Hosting
Regular Software Updates
24/7 Uptime Monitoring
Video Training Library
Monthly Report
Daily Security Scanning
Hourly Cloud Backups
240 Minutes of Support
$1,000+ Premium Plugins
Track 20 Google Keywords
Speed Optimization
Fix Broken Links
High Performance Websites
Priority Support < 24 hrs
Monthly Strategy Call
SELECT

Have a Question?

Here are some answers to our Frequently Asked Questions.

How do 'Requests' work?

Requests are basically instructions sent by you to our team so changes can be made to your site.

To request changes, all you need to do is send an email to our support desk with clear instructions on what you need and it will be done within 1-3 business days.

If you have the Accelerated or Partner package, you will be able to request changes directly on your website without sending an email.

Requests Included: edits to your content of any page including adding testimonials, making styling changes, adding blog posts, or adding a new page with the content you send.

Requests NOT Included: creating new functions like membership area, designing a new page like a sales page, creating the content or new graphics.

How long does a request take?

The clearer your instructions are, the faster we can have if completed. If you are a current client with a Care Plan in good standing and it's included in your package, we'll get to it right away.

If your request is not included in your package, we will let you know and we can send you a quote and timeline before we start.

Here are some general guidelines for requests:

- Small Tasks: within 1-4 business days
- Larger Tasks: within 1-2 weeks
- Project: we will need to let you know once we have a brief

Am I locked in?

Definitly not. There is no contract for a specific amount of time. You can cancel at any time and at the end of the current billing period (term you are paid for), your account will be canceled.

What if I have a request that's not included?

If you require something that we do not cover under your package, we would be happy to see if we can help you with it. We may need to complete a more formal quote depending on the request.

You can start by sending us a message as you normally would for your requests.

We will then discuss your needs with you and see what next steps to take.

What if I need more hours of support?

If you have a task that will take more than your dedicated time for the month, we will provide you with a quote for your to approve which will be seperate from your plan.

Once approved, we will work past the included time and send a bill for the overage at our current support rate as of January 1, 2022 of $97/hour.

You would be surprised at how much we can get done in an hour.

My website wasn't created by you, can I still get website care?

Yes, you definitely can! Even though our website care plans have been built specifically for our existing web design clients, we can support you and your WordPress site.

Our only requirement is that we check out your site and complete a Website Tune-Up to make sure everything is in good working order and using our systems before we start continuous care.

A Website Tune-Up includes full security scanning, a complete website backup, speed optimization, fix broken links, all software updates, and a detailed review on your website.

You will also receive 2 hours of dedicated time so we can fix any issues that come up and implement our recommendations for your site.

A Website Tune-Up is a one-time fee of $497. You can then join one of our Website Care Packages for continued support.

This is only for websites that we didn't build.

I'm a DIY person, why do I need you?

As software geeks, we get that. If you're into fiddling with WordPress core updates, plugin updates, theme updates, security, backups, uptime monitoring, and maybe even staging sites, then more power to you. One question though:

Can you get more customers by spending your valuable time on website maintenance and security?

You'll see better ROI for time spent blogging, building an email list, or on social media than on maintenance. Let us do that so you can focus on business.

One-Time Website Tune-Up

 Do you already have a website that was not built by us? Do you want some help to get it running smoothly?

We would love to work with you, we just need to check it out and make sure it's in tip top shape.

Each item will help your site be safe and fast for your visitors. 2 hours of support will be allocated to design, development, or marketing to help fix any issues and set up important recommendations. 

One-Time Tune-Up

$397
$497
Save $100 - Limited Time Offer
Our Tune-Up includes:
Thorough Security Scan
Complete Website Backup
Optimize Performance
Website Software Updates and Upgrades
Fix Any Broken LInks
Full Website Review
2 Hours of Support
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